Shipping policy

Last updated: October 18, 2026

Thank you for shopping with LoveU2Life Ministries. We want your order experience to be clear and dependable from the time you place your order until it arrives.

LoveU2Life offers a growing collection of physical products, including apparel and other faith-centered lifestyle merchandise. Depending on the product, orders may be fulfilled directly by LoveU2Life Ministries, produced by a local printing or production partner, or fulfilled by another trusted production or fulfillment provider.

Because fulfillment methods may vary by product, processing and delivery times may also vary.

Order Processing

Orders begin processing after payment has been successfully completed.

Some products may be kept available for direct fulfillment, while others may be produced specifically after an order is placed.

Made-to-order and custom-produced items require production time before they are transferred to the shipping carrier.

For made-to-order T-shirts, our current estimated production and handling time is 7–10 business days before shipment. This includes sourcing the blank garment, local printing, and preparation for dispatch. Carrier transit time is additional. Express shipping, if selected, does not shorten the production and handling period.

Estimated processing or production times may be displayed on individual product pages when applicable.

Business days do not generally include weekends or recognized holidays.

During holidays, new-product launches, sales, unusually high order volume, supply interruptions, or other circumstances outside our reasonable control, processing may take longer than usual.

If a significant delay affects your order, we will make reasonable efforts to communicate with you using the contact information provided with your purchase.

Shipping Rates

Available shipping methods and applicable shipping charges are calculated and displayed during checkout.

Shipping rates may vary depending on factors including:

destination
product type
package size or weight
fulfillment location
shipping service selected
number of shipments required to complete the order

Any available free-shipping promotions or thresholds will be clearly disclosed when offered.

Estimated Delivery

Shipping estimates shown during checkout begin after the applicable product has been processed or produced and transferred to the carrier.

Delivery dates are estimates and are not guaranteed unless a specific guaranteed service is expressly identified.

Carrier delays, weather conditions, seasonal volume, customs procedures, natural disasters, transportation interruptions, and other events outside LoveU2Life Ministries' reasonable control may affect delivery.

Orders Containing Multiple Products

LoveU2Life may use more than one production or fulfillment source.

If your order contains products fulfilled from different locations, your items may arrive in separate packages and at different times.

You will not be considered missing part of your order simply because another portion is still being produced or shipped separately.

When available, separate tracking information will be provided for individual shipments.

Order Tracking

When tracking is available, shipping confirmation and tracking information will be sent to the email address associated with your order.

Please allow the carrier reasonable time to activate or update tracking information after receiving your shipping confirmation.

Carrier tracking information is maintained by the applicable shipping provider, and tracking scans may occasionally be delayed.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order.

If you discover an address error, contact us immediately at:

darlene@loveu2lifeministries.com

We will make reasonable efforts to update the address if fulfillment has not already begun.

Once an order has entered production, fulfillment, or shipment, we cannot guarantee that the delivery address can be changed.

Orders Returned Due to Address Problems

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to retrieve a package, or another customer-related delivery issue, the customer may be responsible for additional shipping charges to resend the order.

Original shipping charges may not be refundable in these circumstances.

Lost Packages

If your tracking information has not updated for an unusual period or you believe your package has been lost in transit, contact:

darlene@loveu2lifeministries.com

Please include your name and order number.

We may ask you to allow the carrier's normal delivery window to pass before a lost-package claim can be opened.

We will work with the applicable carrier or fulfillment provider to determine the appropriate next steps.

Replacement or refund eligibility will depend on the circumstances of the shipment and the results of any applicable carrier or fulfillment investigation.

Packages Marked Delivered

If tracking shows that your order was delivered but you cannot locate it, please first:

check the delivery location carefully, check with other members of your household, check with neighbors when appropriate, and contact the carrier for additional delivery information.

If you still cannot locate the package, contact darlene@loveu2lifeministries.com and we will help determine what options may be available.

A carrier's confirmed delivery scan may affect eligibility for replacement or refund.

Damaged Packages or Products

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery at:

darlene@loveu2lifeministries.com

Include your order number, a description of the problem, and clear photographs of the product and packaging when applicable.

Damaged or defective merchandise is also governed by our Return & Refund Policy.

Order Changes and Cancellations

Some products may enter production shortly after an order is placed.

If you need to change or cancel an order, contact:

darlene@loveu2lifeministries.com

as soon as possible.

We will make reasonable efforts to accommodate the request if production or fulfillment has not begun.

Once an order has entered production or fulfillment, changes or cancellations may no longer be possible.

Shipping Delays

LoveU2Life Ministries is not responsible for carrier delays or other circumstances outside our reasonable control.

However, if your order appears unusually delayed, please contact us. We want to help determine what happened rather than leave you trying to resolve the issue alone.

International Shipping

International shipping may be available only for destinations offered during checkout.

International customers may be responsible for additional:

customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.

These charges are not controlled by LoveU2Life Ministries and, unless expressly stated otherwise, are the customer's responsibility.

International deliveries may also require additional transit or customs-processing time.

If international shipping is not available to your destination during checkout, we are not currently able to ship that order to that location.

Returns and Exchanges

Shipping related to returns, exchanges, damaged merchandise, incorrect products, and size issues is governed by our Return & Refund Policy.

Please contact LoveU2Life before returning merchandise. Do not send products to a fulfillment location or printer without receiving return instructions.