Refund policy

Last updated: October 18, 2026

At LoveU2Life Ministries, we want you to feel confident in every purchase. Our goal is to provide meaningful products and a positive customer experience while maintaining fair policies for both our customers and our business.

Because LoveU2Life Ministries T-shirts are produced on demand rather than held in inventory, some return and exchange rules may differ from traditional retail stores. Please review the policy below before making a purchase.

For questions about an order, return, exchange, or refund, contact us at:

darlene@loveu2lifeministries.com

Physical Products

Return Request Window

If you would like to request a return or exchange, please contact us within 30 days of the delivery date.

To be eligible for consideration, merchandise must be:

• unworn
• unwashed
• unused
• free from stains, odors, pet hair, makeup, or other signs of wear
• in its original condition
• accompanied by the original order information

Please do not send merchandise back without first contacting us. Unauthorized returns may not be accepted or refunded.

If a return is approved, we will provide instructions for where and how to send the item.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• your order number
• a description of the issue
• clear photographs showing the problem
• photographs of the packaging when relevant

Once the issue is verified, LoveU2Life may provide an appropriate remedy, which may include:

• a replacement
• a corrected item
• store credit
• or a refund

Approved replacements or refunds for verified fulfillment errors will not require the customer to pay additional shipping charges.

We may ask that the original item be returned before a replacement or refund is completed.

Size and Fit Issues

Customers are responsible for reviewing the product description, size chart, measurements, and fit information before placing an order.

Because apparel may be produced specifically for each order, size exchanges are not guaranteed.

If you ordered the wrong size, contact us at darlene@loveu2lifeministries.com within 30 days of delivery. If an exchange or return is available, the item must meet the return eligibility requirements above.

Customers may be responsible for:

• return shipping
• shipping for a replacement item
• and any difference in product price

Availability of replacement sizes cannot be guaranteed.

Change-of-Mind Returns

Requests for returns based on preference, fit, color choice, or change of mind may be considered when the merchandise is eligible for return.

Because some products are made to order, LoveU2Life reserves the right to designate certain products as final sale or non-returnable when clearly disclosed on the product page before purchase.

For approved change-of-mind returns:

• return shipping is the customer’s responsibility
• original shipping charges are not refundable
• the product must satisfy all return-condition requirements

Items That Cannot Be Returned

The following items are generally not eligible for return or refund unless required by law or received damaged, defective, or incorrect:

• digital downloads
• downloadable written materials
• digital products
• accessed course materials
• completed or substantially accessed online courses
• completed workshops
• personalized or customized products
• gift cards
• final-sale merchandise
• items that have been worn, washed, used, altered, or damaged after delivery

Additional exclusions may be listed on individual product pages.

Digital Products

Digital products are generally considered delivered once the customer receives access to the file, download, platform, or content.

Because digital products cannot be physically returned, digital purchases are generally non-refundable once delivered or accessed.

If you experience a technical problem that prevents you from accessing a purchased digital product, contact:

darlene@loveu2lifeministries.com

We will make reasonable efforts to restore access or provide the purchased material.

Courses and Workshops

Courses, Bible studies, workshops, or other educational experiences may have individual cancellation and refund terms displayed on the applicable sales or enrollment page.

Where no separate policy is provided, course or workshop purchases are generally non-refundable after substantial access to the content has been provided.

If you believe you were charged incorrectly or cannot access something you purchased, contact us so we can review the issue.

Sale and Promotional Items

Discounted items may be eligible for return unless they are specifically identified as:

Final Sale

Promotional discounts generally cannot be applied retroactively to purchases made before or after the stated promotional period.

Return Shipping

Unless the return is the result of an error by LoveU2Life or one of our fulfillment partners, the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping method when returning merchandise.

LoveU2Life is not responsible for return packages that are lost or damaged before they are received.

Original Shipping Charges

Original shipping charges are generally non-refundable.

Shipping charges may be refunded when the return results from a verified fulfillment error, damaged product, defective product, or incorrect item.

Inspection of Returns

All returned merchandise may be inspected before a refund, exchange, or store credit is approved.

If an item does not meet the eligibility requirements stated in this policy, LoveU2Life may decline the refund or return the merchandise to the customer at the customer’s expense where permitted by law.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original form of payment.

Please allow approximately 5–10 business days after the refund is issued for your bank or financial institution to post the funds to your account. Actual processing times depend on your payment provider.

LoveU2Life cannot control financial institution processing times.

Partial Refunds

In appropriate circumstances, a partial refund may be issued when:

• an item is returned with minor damage
• components or packaging are missing
• the merchandise shows signs of handling beyond what is reasonably necessary to inspect it
• only part of an order qualifies for refund

Any deduction will be explained to the customer.

Cancellations

Because many physical products may enter production shortly after an order is placed, we cannot guarantee that an order can be canceled after purchase.

If you need to cancel an order, contact:

darlene@loveu2lifeministries.com

as soon as possible.

If production or fulfillment has not begun, we will make reasonable efforts to cancel the order.

Once an order has entered production or shipped, cancellation may no longer be possible.

Refused or Undeliverable Orders

Orders returned because of:

• an incorrect address
• an incomplete address
• refusal of delivery
• failure to retrieve the package
• or other customer-provided delivery errors

may not qualify for a full refund.

Additional shipping charges may apply if the customer requests that the order be resent.

Duplicate Orders

If you accidentally place a duplicate order, contact us immediately.

We will make reasonable efforts to cancel the duplicate before production begins. Once production begins, cancellation may no longer be possible.

Suspected Fraud or Abuse

LoveU2Life reserves the right, where permitted by law, to refuse or limit returns, refunds, exchanges, or future transactions in cases involving suspected:

• fraud
• return abuse
• repeated false claims
• payment disputes made in bad faith
• manipulation of promotions
• or other abusive purchasing behavior

This provision does not affect rights customers may have under applicable law.

Manufacturer or Fulfillment Variations

Because some products are produced individually, minor variations in:

• placement
• color
• print appearance
• garment dimensions
• or production finish

may occur.

Small manufacturing variations that do not materially affect the quality or use of the product are not considered defects.

Consumer Rights

Nothing in this policy is intended to limit or waive rights that cannot legally be waived under applicable consumer protection laws.

Where applicable law provides greater rights than this policy, applicable law will control.

How to Request a Return, Exchange, or Refund

Email:

darlene@loveu2lifeministries.com

Please include:

Name
Order number
Item involved
Reason for the request
Photos if the item is damaged, defective, misprinted, or incorrect

We will review the request and provide next-step instructions.